Help & FAQ

Find answers to common questions about StartEase.

Assessment

How long does the ETI assessment take?

The full assessment takes about 15–20 minutes. It has four parts: type questions, attribute questions, a knowledge check, and a readiness evaluation. You can pause and resume at any time — your progress is saved automatically.

What are the four entrepreneurial types?

The ETI identifies four core types: Altruistic (mission-driven), Effective (systems and execution), Inventive (creativity and innovation), and Opportunistic (growth and opportunity). Your dominant and influencer types combine to form one of 16 unique subtypes.

Can I retake the assessment?

Yes. Free accounts get 3 total attempts, education portal users get 4, and Pro members get 5. Each retake archives your previous result so you can compare how your profile evolves over time.

What is the confidence score?

Confidence measures how clearly your answers point to a single type pairing. A high confidence score means your responses were consistent and decisive. A lower score may indicate you have balanced tendencies across types — which is valuable information in itself.

Results

What do the results sections mean?

Your results include: type breakdown (percentage affinity for each type), subtype identification, confidence score, attribute polarities (12 behavioral leans), tension analysis (potential internal conflicts), ideal partner profile, Dunning-Kruger gap analysis, readiness rating, and a personalized roadmap.

Can I download my results as a PDF?

PDF export is on our roadmap. For now, you can access your full results anytime from your dashboard.

Can I share my results?

You can share your type and subtype through the Business Boo game, which lets a partner predict your type before you reveal it. Direct sharing links are planned for a future update.

Training

How do I register for a training program?

Browse available programs in the Training Hub from your dashboard. Select a program to see details, pricing, and availability, then click Register. Some programs require an application that is reviewed before enrollment.

How much do training programs cost?

Pricing varies by program. Some programs are free, while others have tuition. Pro members receive $50 off their first STEP cohort. Education and discount codes may also apply.

Do I earn a certificate?

Yes. Programs with milestones award a certificate of completion once all milestones are marked as completed or approved by the instructor.

What if a program is full?

You can join the waitlist. If a spot opens up, you will be notified by email and given a window to register.

Account

How do I reset my password?

Click "Forgot password?" on the login page. Enter your email address and you will receive a reset link valid for 60 minutes.

Can I change my email address?

Yes. Go to Settings in your dashboard and update your email under the Profile tab. You will need to verify the new address.

How do I delete my account?

Contact us through the Support section in your dashboard settings. Account deletion requests are processed within 7 business days.

How do I upgrade to Pro?

Visit the Pricing page or look for the upgrade prompt in your dashboard. Pro is a one-time purchase that permanently unlocks advanced features.

Games

What is Guess Who?

Guess Who is a 20-questions-style deduction game where you identify a mystery entrepreneurial subtype by asking yes/no questions about its behavioral traits. Fewer questions means a higher score.

What is Business Boo?

Business Boo lets you predict a friend or partner's entrepreneurial subtype before they take the ETI. Once they complete their assessment, you both see the reveal — including a compatibility score.

Are there leaderboards?

Yes. Leaderboards track weekly, monthly, quarterly, and all-time scores for both games. Quarterly leaderboard badges reset each season.